What should I do if I receive a faulty or damaged item?Updated 16 days ago

We're very sorry  for any inconvenience and disappointment this may cause.

Please contact our Customer Experience team using the form here and provide the following:

1. Your full name and order number

2. The email address used for the purchase

3. Product name

4. Images of the fault / damage: i) close image up of the fault / damage, ii) zoomed out image to show location of the fault / damage on the product

5. Short description of the fault / damage

Our Customer Experience team will reach out to you by the end of the business day following receipt of your message